Return and Refund Policy

At Free Gaza, we want you to be happy with your purchase. If there is a problem with your order, we’re here to help.

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us with your order number and photos of the issue. We will arrange a replacement or refund at no additional cost to you.

Change of Mind Returns

We understand that sometimes you may change your mind. If you would like to return an item for this reason:

  • You must notify us within 14 days of delivery.

  • The item must be unused, in original condition and packaging.

  • You will be responsible for the return shipping costs.

  • Once we receive and inspect the returned item, we will issue a refund (excluding original shipping fees).

How to Request a Return

Please email us at info@freegaza.com.au with your order number and reason for return. Our team will provide instructions on how to send your item back.

Exclusions

For hygiene reasons, certain items such as worn clothing or opened products may not be eligible for return unless faulty.